Over the past couple of days, I've tried rendering three different models and they all got stuck on 'Awaiting building', losing some credits in the process unfortunately. Could restarting Render Farm resolve this perhaps?
Just to clarify for other users who may read that. You do not loose actual credits if you cancel a render or if an error happens during render time. Credits are deducted from your account only at the end when the render is a success.
@rdmdkbrx you are talking about free renders not credits.
Well I had the credits box checked as I was rendering a larger size with HD minifigures, but if as you say credits are not deducted until the render successfully completes, then that's great. Though I'm certain I have seen a credit deduction from a canceled render a few times before.
@rdmdkbrx If the project is cancelled while a frame from this project is rendering then this frame will be fully rendered and price deducted from the user credits. It is not possible to cancel a frame which is rendering. The code related to credit calculation has been thoroughly tested and verified 😉
Do not hesitate to get in touch when you think something went wrong with credits. It will be easily resolved. Thanks.
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