Credits not added and Projects missing.
FinnRoberts a commencé cette discussion dans Bug Reporting

I set up a scene to render and left it building while I went to purchase more credits. I completed the purchase with a reciept and left the scene continuing to build. I came back 20 minutes later to find it still building (this time was expected, its a big scene) but the credit amounted had not changed and was now displaying as "3.6" without a hundreds place. Then, the "projects" tab of the rendering screen became blank, as in there were no projects in-progress or completed listed there.

I noticed that the render farm does not appear to be online (this happened after I started the render). I don't know if that could have some affect here.

Thank you.

6 réponses · Page 1 sur 1
Avatar de Scrubs
Administrateur

Hello,

The Mecabricks server is handling the credits, not the rendering rig. Therefore the render farm being turned off doesn't have any impact on your credits account. I checked the rendering server and it doesn't look like there has been any connection or model errors in the past 24 hours. Maybe there has been a local connection issue between your place and the servers which has lead to a glitch.

I received your payment so that is ok. If I understand correctly, the issue is that the credits haven't been transferred to your wallet? If it is the case, I will do it manually. No problem.

Yes that was the first issue. I see the credits are in there now, thank you. My greater concern was actually the empty Projects tab. I decided to put both bugs in the same note in case they were connected.

I have tried refreshing the window multiple times. Are there other things I could do if the issue is indeed on my end?

Thank you.

Avatar de Scrubs
Administrateur

Projects are loaded from the rendering server so if the tab is empty, it is likely that the server cannot be reached.
You can check here if you can reach the server.

Hmmmm. The link takes me to a blank page that says "Mecabricks.com Render Farm". I would assume that means it IS working?

Edit: It seems it does mean its working. I can now see my projects again. Thank you for the help!

Avatar de Scrubs
Administrateur

Yes if this page loads it means that you can reach the server.

Ok it appears to be happening again. My credits went down so I know it rendered succesfully but the Projects tab is completely empty. I tried using the link above and it appears I CAN connect to the render farm so that isn't it. However, the render button is also greyed out and there is not green indicator that the render farm is online.

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